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FAQs

How do I know if my order has been shipped?

Processing time for orders is 1-2 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December. Your order may be shipped 3-5 business days after the order is placed. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. We do not offer express/overnight shipping at this time. Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USPS.

Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

If you have not received a tracking number after 3 business days, please email us at customerservice@kaoir.com. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.

Additional information for International customers:
We ship worldwide via USPS (United States Postal Service) first class international mail. International and Military orders may take up to 20 business days or longer to arrive. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by KA’OIR. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.


The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.


After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel  your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately,  we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email CustomerService@Kaoir.com immediately.

What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at CustomerService@Kaoir.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.


What payment options do you accept?
We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.

We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

What is your return policy?
ALL SALES ARE FINAL. Due to the nature of this product, we do not give refunds, exchanges or credits for any reason. We do not accept returns. Please measure your waist/thighs /body and/or email us with any questions prior to making a purchase. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. We do not offer any warranties or repairs. Body Sweat, Waist Eraser, Thigh Eraser, Body Burner Slimming Cream, KA’OIR Meal Plan, and Slimming tea are also non refundable, exchangeable or returnable. By completing your purchase, you agree to these terms.  Meal plans are emailed only immediately after purchase. Please email customerservice@kaoir.com for any other questions or concerns.

To see our full terms and conditions, please visit our DISCLAIMER page https://kaoirfitness.com/pages/disclaimer


Is KA’OIR FITNESS’s website safe?
At KA’OIR FITNESS, we understand how important security is to you. When you place an order at www.kaoirfitness.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Does anyone else see the information that I provide to KA’OIR FITNESS?
We respect your privacy. The information you provide will not be given to any third party.

Where can I buy KA’OIR FITNESS apparel near me?
At this time, purchases can only be made online at www.KaoirFitness.com. We are not accepting wholesale orders or affiliate sales reps at this time.

Waist Eraser Care Instructions:
We suggest thoroughly hand washing the Waist Eraser and lay flat to AIR dry. Do not put in dryer. Please, do not use bleach and do not iron the belt. Please see maintenance instructions below.

To maintain the Waist and Thigh Eraser:
Remove buildup from the Velcro by running another hooked Velcro fastener against it a few times. This will lift the debris to the surface of the 2 fasteners, where it can be gently lifted away by hand. Use tweezers to remove stubborn debris. Avoid being too rough with the Velcro fasteners when cleaning them. This may cause the loops to break. Gently pull the Velcro away from the fabric when removing the Waist Eraser from your mid-section. Also, alternate the placement of the straps. This will avoid constant wear to one area of the fabric. We are not responsible for wear and tear that may occur after using the Waist Eraser.

Do you offer Promotional/Coupon Codes?
Periodically, KA’OIR FITNESS will offer promotional codes. One (1) Offer Code may be used per order. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join our mailing list by clicking here and follow our social media pages, @KaoirFitness.


What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on KAOIR’s behalf. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, KA’OIR FITNESS will not be responsible for the items.

*We reserve the right not to accept certain damaged items.

Additional information regarding orders: 
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

INTELLECTUAL PROPERTY RIGHTS:
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by KA’OIR Fitness and Keyshia KA’OIR. Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. The use of the name or photos of KA’OIR, KA’OIR FITNESS, WAIST ERASER, Thigh Eraser, Body Burner and KEYSHIA KA’OIR cannot be used as a hashtag (#) to promote or sell an item not endorsed by KA’OIR or Keyshia KA’OIR via social media. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.

How do I get more information about Keyshia KA’OIR?
Please visit her website, www.KeyshiaKaoir.com or follow her on social media @KeyshiaKaoir

How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at Customerservice@kaoir.com.